Management of conflicts in an organization through business communication

Abstract

In this monograph, human communication is a multifaceted process studied by philosophy, sociology, general and social psychology, linguistics and other sciences. In socio-psychological terms, communication is simultaneously an exchange of actions, deeds, thoughts, feelings, experiences, it is an appeal of an individual to himself, to his own soul, conscience, dreams. It is a process of education and self- education, a form of creativity that helps to identify and develop the best aspects of personality. In the modern world, where there is constant communication with other people and a fast pace of life, the knowledge of effective business communication skills is an indispensable advantage. In revealing the essence of "business" communication, i.e. communication in the sphere of production, the three most general categories are usually distinguished: relations, reflections, activity (money). Business communication contributes to the establishment and development of relations of co-operation and partnership between work colleagues, managers and subordinates, partners, rivals and competitors. It is impossible to name a specialist, let alone a manager, who could successfully work without knowing the basics of business communication.